Frequently Asked Questions

Yes! Beerna offers free shipping on all orders placed within the United States. There are no additional shipping charges, and the total you see at checkout is the exact amount you'll be charged.

Beerna currently ships exclusively within the United States.

All orders are processed and prepared for shipment within 1 to 3 business days (Monday through Friday), excluding weekends and public holidays. Once dispatched, the estimated delivery time is 3 to 8 business days — a total of approximately 4 to 11 business days from purchase to final delivery.

Once your order ships, you'll receive a shipping confirmation email containing a tracking number. Please allow up to 24 hours for the tracking information to become active with the carrier.

If your order hasn't arrived within 3 business days after the estimated delivery window (roughly 14+ days from purchase), please contact us at info@beerna.com and we'll open an investigation with the carrier. If the package is confirmed lost, we'll offer a full refund or reshipment at no additional cost.

Customers are responsible for providing an accurate shipping address. Beerna is not responsible for orders delivered to incorrectly provided addresses, so please double-check your details at checkout.

You may cancel your order within 2 hours of purchase by contacting us at info@beerna.com. After this window, your order may have already entered processing and cannot be canceled. If it has already shipped, please follow our return process once it arrives.

We're sorry to hear that! Please contact us at info@beerna.com within 48 hours of delivery with your order number and clear photos of the damage to both the product and its packaging. We'll arrange a replacement or full refund at no cost to you.

Please email us at info@beerna.com right away with your order number and a photo of the item you received. We'll ship the correct item and cover all return shipping costs for the incorrect one.

We accept returns within 30 calendar days of delivery. Items must be unused, in their original condition, with all tags attached and in their original packaging. There are no restocking fees.

Return shipping costs are the responsibility of the customer, except where the item arrived defective, damaged, or incorrect — in those cases, Beerna covers all return shipping costs in full.

Once we receive and inspect your return, you'll receive a confirmation email. If approved, your refund will be issued to your original payment method within 5 business days. Your bank or card provider may take additional time to post the credit to your account.

We do not process direct exchanges. If you'd like a different size, color, or item, simply return your original order and place a new order for the item you want — it's the fastest way to get the right product to you.

We accept Visa, Mastercard, and American Express. All transactions are processed in US Dollars (USD), and payment is collected at the time of placing your order.

No hidden fees. Prices are exclusive of applicable sales tax, which is calculated and clearly displayed at checkout based on your shipping address. The total shown at checkout is the exact amount you'll be charged — nothing more.

Yes. All transactions are processed over SSL-encrypted connections and comply with PCI DSS standards, and we do not store your full payment details on our servers. Please note we will never ask for your payment information via email, phone, or social media.

1. Double-check your card details, billing address, and available balance.2. Contact your bank to check for any restrictions on your account.3. Try an alternative payment method at checkout.If the issue continues, contact us at info@beerna.com and we'll help.

Our terms are governed by and construed in accordance with the laws of the State of Wyoming, with any disputes resolved exclusively in the state or federal courts located in Laramie County, Wyoming.

We collect information that identifies or can reasonably be linked to you — including your contact details, financial information, account credentials, transaction history, communications with us, and device and usage data.

We use your information to provide our services — including to process your payments and fulfill your orders — as well as to create customized experiences, send marketing communications, prevent fraud, provide customer support, and comply with our legal obligations.

We may disclose your personal information to third parties for legitimate purposes — including Shopify, service vendors, and business partners, as well as in connection with a business transaction such as a merger or acquisition.

Yes. We use cookies and similar technologies to operate and improve our store. You can configure your browser to refuse cookies, though this may limit some functionality.

Account and transaction data are retained for seven (7) years after account closure to meet tax requirements. Marketing data is typically retained for around three years unless you opt out earlier.

Depending on your jurisdiction, you may access, correct, or delete your personal information, opt out of the sale or sharing of your data, and limit the use of sensitive information. We also honor Global Privacy Control signals. To exercise any right, email info@beerna.com.

We're happy to help! Reach us at info@beerna.com or call +1 360 760 8812. We typically respond within 24 hours.

Support hours (Eastern Time):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 9:00 AM – 3:00 PM

Beerna is based at 1501 S Greeley Hwy, Cheyenne, WY 82007-3028, United States. Please note this is our business address, not a returns address — to start a return, email info@beerna.com and we'll send you full instructions.